30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your FRME subscription, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider and online reseller, Paddle.com, which is the Merchant of Record for all FRME orders. To request a refund:
- Visit paddle.net and look up your order using the email you paid with, or
- Email us at daniel@frme.ca with your account email and order number, and we'll arrange it with Paddle.
Approved refunds are returned to your original payment method. Timing depends on your bank or card provider, usually 5–10 business days.
Renewals and cancellations
You can cancel at any time from Subscription → Manage billing. Your plan stays active until the end of the period you've paid for. Renewal charges can also be refunded if requested within 30 days of the renewal date.
Paddle Buyer Terms
Your purchase is also covered by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy).
Contact
FRME INC · 300 Main Street, Winnipeg, Manitoba R3C 4G1 · daniel@frme.ca